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=== F.A.Q
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What
payment methods are available?
Wild One
Hosting
accepts Visa, MasterCard, American Express, Discover and PayPal.
I am currently paying by credit card, how can I change to
PayPal?
To change to PayPal, you must email us from your registered email
address, and request to change to PayPal. Also, please provide your
PayPal email account so we may update our records efficiently.
I am currently paying by PayPal, how can I change to credit
card?
If you would like to by via credit card, you must fill out this
credit card authorization form, https://www.wildonehosting.com/ccd_authorization.pdf
and send it back to us with your registered email address on the
form. You can either fax or email it back to us. If you are faxing,
please email us beforehand to inform us of your change. If you will
be emailing your form, please note the change in the same email.
I’m going to have a delay in payment, what should I do?
Please contact billing@wildonehosting.com
and inform us of your situation and provide a date in which you can
make your payment. After a short review of your payment history, we
will either choose to accept the date in which you have provided, or
insist on a different date. However, please be advised that a late
fee of $10 may apply.
How much time do I have to pay for my existing order once the due
date has passed?
If you are paying by PayPal, you will have 3 (three) business days
from the day that we have sent the money request before your service
will be terminated. If you have any problems with payment that
month, please contact billing@Wild
One Hosting
as soon as possible to notify us.
If
you are paying by Credit Card, you will have 3 (three) business days
from your due date to make payment before your server will be
terminated. If you have any problems with payment that month, please
contact billing@wildonehosting.com
as soon as possible to notify us.
Billing:
Credit Card & Credit Card Authorization Form:
Where can I find the credit card authorization form?
You can find the form at this link: authorization
form
Can I email the credit card authorization form back, or must
I fax it?
You are more than welcome to send via email to billing@wildonehosting.com
if you cannot access a fax machine.
How can I change my credit card number?
If you are changing your entire credit card number, you must
resubmit a new credit card authorization form, authorization
form
You can either fax or email it back to us. If you are faxing, please
email us beforehand to inform us of your change. If you will be
emailing your form, please note the change in the same email.
What if I’m only changing my expiration date of my credit
card?
You can simply email us from your registered email address with your
new expiration date, and new CSC if you have been assigned one.
I’m a new customer, filling out the credit card
authorization form, what should I write in the section for “IP?”
If you are a new customer, and this is your first order, simply
write “New Order” in that section. We have not assigned you an
IP, so you will not have to fill out that section.
I’m an existing customer filling out the credit card authorization
for, what should I write in the section for “Confirmation
Number?”
If you don’t remember your initial confirmation number, simply
write “existing server” in that section.
Billing:
PayPal:
What is your PayPal address?
Our address is: paypal@wildonehosting.com
How do I send a PayPal payment?
In order to make a payment by PayPal, you must first log onto
www.paypal.com. On the home page select "Send Money". In
the box "Recipient's Email" put, paypal@wildonehosting.com. For amount, put the appropriate dollar amount. For
"Currency" choose USD. For "Type" select
Service, for Subject put your IP (for existing customers w/ an
assigned IP) or Confirmation Number (For all new orders). For
subject you may leave blank. Then click “Continue”. You can
double check your payment next. Then click “Submit”. You must
click submit, or your payment will not go through.
I haven’t received my PayPal money request yet, what
should I do?
You may go ahead and send a manual payment directly to us at: paypal@wildonehosting.com. Please remember to include your IP address and due
date if you know it.
Regarding
My Current Web
Hosting Plan:
Cancellations:
How do I cancel a web hosting plan?
To cancel a web hosting plan, please follow this format and send it to
billing@wildonehosting.com
Send email with registered email address, subject “Cancellation of
(Domain Name)”
In the body of the email please put the following:
Name:
Domain Name:
Date of Cancellation:
You
may cancel immediately, or at the end of your billing cycle.
NOTE: You must submit a cancellation at least 5 days prior to your
billing date or a cancellation processing fee of $10 will apply.
My web hosting plan has been cancelled, can I get it back up?
If your web hosting plan has been cancelled and is currently offline,
regardless of the reason, we cannot bring it back. Our company
guidelines are very strict when it comes to cancellations, and all
cancellations are final.
Regarding
my Current Web
Hosting Plan: General:
How can I upgrade or downgrade my web hosting plan?
Unfortunately we no longer offer upgrades or downgrades to a higher
or lower server. However, you are more than welcome to order a new
server from us, transfer any existing data you would like and cancel
your previous server.
New
Orders:
I just placed an order, how long do I have to make my
payment?
If you are paying by PayPal, you should send payment as soon as
possible. If not, we will send you a money request within the next
business day. Please make the payment within one week of placing the
order, otherwise your order will expire, and a new one must be
submitted.
If
you are paying by Credit Card, your card should be automatically
charged unless you have given insufficient information or have been
declined. In that case we will contact you. Please respond in a
timely manner if you would like your server set up at the earliest
time possible. You also have one week for your credit card to be
charged, otherwise, your order will expire, and a new one must be
submitted.
I sent in an order over the weekend, when will it be set up?
Please be advised that our business hours do not include weekends.
Therefore, the earliest your server may be set up is late Monday
afternoon. Please keep in mind that activation times are usually
within a couple hours after payment verification.
Other:
What is my registered email address?
Your registered email address is the email you have submitted with
your initial order form. Unless you have sent a request to change
your email address, it should remain the same.
Can I talk to a member of the support team by phone?
Currently our support team will not be able to be contacted by
phone. You are more than welcome to email support@wildonehosting.com
for any problems, or use our live support system that can be found
on our website.
Do you have a reseller program?
Yes, we do offer a reseller program. Please contact sales@wildonehosting.com
to learn more about our reseller program.
What department should I send my inquiry to?
Please be advised to only send one email to one department. Please
do not send the same email to multiple departments, there may be a
conflict in your request, and will take time to resolve. If you
would like your question/problem finished quickly, it would be
easier, and more efficient to contact just one department. Sending
to all departments will not resolve your question/problem faster.
Billing:
Billing@wildonehosting.com
For all billing questions, including credit card and PayPal. Also
for cancellations, ownership transfers and general nonsupport
related issues.
Technical/Support
Questions: Support@Wild
One Hosting
For support questions. If you need anything
changed on your account please submit an email. Please DO NOT contact support AND fill out this
form. This may cause a server malfunction.
Sales & Marketing Questions: sales@wildonehosting.com
For more information about reseller programs, and other future
programs we may offer.
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